Shipping policy

SHIPPING POLICY

Last updated: October 5, 2026

UMMACHI’S delivers products across India through third-party logistics and courier partners.

1. ORDER PROCESSING

Orders are normally processed after successful payment confirmation or confirmation of a Cash on Delivery order.

Orders may take approximately 1–3 business days to be processed and handed over to the shipping partner.

Processing may take longer during:

• Sales and promotional periods

• Festivals and holidays

• High-demand periods

• Unforeseen operational circumstances

2. DELIVERY TIME

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Remote or difficult-to-service locations may require additional time.

Delivery timelines are estimates and are not guaranteed.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

Free shipping may be available on eligible orders above ₹1,000, subject to the applicable offer and serviceable location.

4. ORDER TRACKING

Once your order has been shipped, tracking information may be provided through the shipping partner.

Tracking updates may take some time to appear after the shipment is picked up by the courier.

5. DELIVERY ATTEMPTS

The courier partner may make multiple delivery attempts.

Customers should ensure that someone is available to receive the package and that the provided phone number is reachable.

6. INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping charges may apply for re-shipment.

7. DELAYED SHIPMENTS

Delivery may be delayed due to circumstances outside our control, including:

• Weather conditions

• Natural disasters

• Transport disruptions

• Government restrictions

• Courier delays

• Festivals and holidays

• Incorrect address information

• Remote delivery locations

8. DAMAGED OR TAMPERED PACKAGE

If your package arrives visibly damaged, leaking or tampered with, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide photographs of the package, shipping label and affected products.

9. NON-DELIVERY

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

We will coordinate with the relevant delivery partner and investigate the issue.

10. CONTACT US

For shipping-related queries:

HAYA FOODS AND SPICES / UMMACHI’S

Phone: +91 9526 959 090

Email: ummachispickle@gmail.com

Address: Vadakanjeri, Taliparamba, Kerala, India