Refund policy
RETURN AND REFUND POLICY
Last updated: October 5, 2026
At UMMACHI’S, we take great care to ensure that your order reaches you safely and in good condition. Since our products include food items, pickles, spices and other consumable products, we have specific guidelines for returns, replacements and refunds.
1. DAMAGED OR INCORRECT PRODUCTS
If your order arrives damaged, leaking, opened, tampered with, or contains an incorrect product, please contact us within 48 hours of delivery.
To help us process your request quickly, please provide:
• Your order number
• Clear photographs of the product and packaging
• A photograph of the shipping label
• A short description of the issue
• An unboxing video, where available
Our team will review the issue and, where applicable, arrange a replacement or refund.
2. WRONG PRODUCT RECEIVED
If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement with the correct product or provide an appropriate refund.
3. DAMAGED PRODUCTS
If a product is damaged during transportation, please contact us within 48 hours of delivery with photographs and supporting information.
Depending on the situation, we may provide:
• A replacement product; or
• A refund for the affected product.
4. RETURN ELIGIBILITY
Because our products are primarily food and consumable products, we generally do not accept returns for change of mind, personal preference, incorrect selection, or dissatisfaction with taste or flavour after opening or consuming the product.
For food safety and hygiene reasons, opened or partially consumed food products cannot normally be returned.
5. CANCELLATION
Orders may be cancelled before they are dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
If you wish to cancel an order, contact us as soon as possible with your order number.
6. REFUNDS
If a refund is approved, the refund will normally be processed to the original payment method.
The time taken for the amount to appear in your account may depend on your bank, payment provider or card issuer.
For Cash on Delivery orders, we may request appropriate bank or UPI details to process an approved refund.
7. REFUND PROCESSING
Once the refund or replacement is approved, we will initiate the applicable process after completing our verification.
Refund timelines may vary depending on the payment method and financial institution.
8. NON-DELIVERY OR DELIVERY ISSUES
If your order is marked as delivered but you have not received it, please contact us as soon as possible.
We will coordinate with the relevant delivery partner and investigate the issue.
9. CONTACT US
For return, replacement, cancellation or refund-related queries:
HAYA FOODS AND SPICES / UMMACHI’S
Phone: +91 9526 959 090
Email: ummachispickle@gmail.com