Last updated: September 2026
Eligibility for Refunds or Replacements
We offer a refund or replacement only when your order arrives:
- Damaged in transit (broken jar, leaking pouch, etc.)
- Defective (e.g. seal failure, contamination)
- Incorrect — you received the wrong item
Since our products are food items, we're unable to accept returns simply because a pack has been opened, tasted, or you've changed your mind.
How to Request a Refund
Please contact us within 48 hours of delivery at ummachispickle@gmail.com or WhatsApp +91 95269 59090, with your order number and clear photos or a short video showing the issue. We aim to respond within 48 hours, and typically don't require the product to be sent back.
Refund Timeline
Approved refunds are processed to your original payment method within 5–7 business days. Your bank may take a little longer to reflect the amount.
Order Cancellation
Orders can be cancelled for a full refund only before they are dispatched. Once shipped, our standard damaged/defective/incorrect item terms apply.
What's Not Covered
We're unable to offer refunds for change of mind after delivery, opened or consumed products, natural variation in handmade food products, or courier delays beyond our control.
Failed Deliveries
If a delivery fails due to an incorrect address or a refused delivery, we can arrange re-shipment; additional shipping charges may apply.